Quality Management and Continuous Improvement Uni 1 DB SA Second Week Essay

Quality Management and Continuous Improvement Uni 1 DB SA Second Week - Essay Example ention costs the hotel should capitalize on training staff on using the hotel system reducing lead times, check in and out process times making the hotel efficient. For internal failure costs the hotel should ensure all the room services have met the quality requirements and are readily available at customer change requests. This effectively reduces lead time process and reduces time during change requests process. For external costs the hotel should ensure the all the services are available at check- in and out times. To determine the cost of quality for Hotel Escargo it’s important to use the metrics such check in and out times, change request process times and customer satisfaction. Examples of cost of quality under appraisal include a suggestion box cost for customers to give feedback on services received. For prevention costs include training and education of staff for technical use of hotel systems (Shelton, 2014). For internal failure costs include equipment and system failure costs to meet systems failures effectively. For external cost include complaints cost to timely deal with customer